MCB Frequently Asked Questions

MCB Frequently Asked Questions

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SUBSCRIPTIONS FAQ

What is a subscription?
What is a Premium Series
What is a Create your Own Series / CYO3 / CYO4?
How much is a subscription – what are the savings?
Can I choose my seats?
I am an existing subscriber and I want to change my seats, how does this work?
Can I exchange to see another performance?
How and when do I get my subscription tickets?
What is the Barre None Program?

TICKETING AND OTHER USEFUL FAQ

I have tickets, but I need to change the date. Can I exchange to see another performance?
Can I give my ticket to someone else if I can’t make it?
Can I cancel tickets? Can I get a refund?
How do I find out who is dancing?
Where do I get the latest health and safety information?
Dress code – what do I wear?
What if I miss a performance by accident?
I have a personal or medical issue that means I can’t attend, what can I do?
What is the duration of the performances?
I’ve lost my tickets, what do I do?
What discounted ticket programs do you offer?
What age children can attend the ballet?
Do I need to purchase tickets for my baby?
What are your terms and conditions for tickets?
Who are the authorized ticket sellers for Miami City Ballet?
I would like to write feedback about the performances, how do I contact MCB?

SUBSCRIPTION FAQ

What is a subscription?

A pack of 2, 3 or 4 performances, purchased in advance. It is more cost effective to purchase a subscription than to buy single tickets throughout the year. A subscription gives you:

  • First access to the best seats at the best prices
  • Unlimited no-fee exchanges (value: $15 saving per ticket)
  • Access to preferred subscriber rate for additional tickets all season long
  • Exclusive event invitations, pre-sales and discount offers

There are two types of subscriptions: Premium Series and Create your Own Series (CYO).

What is a Premium Series?

The best value and the best seats! Previously known as Full Series, with a Premium Series subscription you see all ballets (four at Arsht Center and Broward Center, two at Kravis Center*) at your favorite theater in the same seats every time – and your seats are renewable year after year (excludes Nutcracker). Premium Series subscribers enjoy the deepest discounts and are seated first, so they have the pick of the best seats in the theater. You can add on The Nutcracker tickets at the preferred subscriber rate.

*A special note for our West Palm Beach subscribers: Our 2024/25 season at the Kravis Center will run March and April 2024, as such we are currently offering a two-ballet subscription at Kravis Center featuring our Winter Mix and Spring Mix season programs. If your schedule permits, the fall and early summer ballets are easily added onto to your subscription with priority access to comparable seats, preferred pricing, and transportation options for Broward and Miami performances.

What is a Create Your Own Subscription?

The most flexible subscription, and also great value – save on single ticket prices. For the 2024/25 Season you can select 3 or 4 performances and mix and match the dates and theaters that work best for you. With a CYO, your seats vary each year and each performance (i.e. you will not keep the same seats as you would with a Premium Series). The more you see, the more you save – plus, save on The Nutcracker.

How much is a subscription – what are the savings?

Premium Series subscribers enjoy the deepest discount and save on single ticket prices. CYO subscribers enjoy a preferred rate on single tickets. Ticket prices are based on seat location or zone in the theater. All prices are listed in the season brochure, and on the MCB website and are subject to change.

Can I choose my seats?

Subscribers select the seating area on your order form. When our Audience Services team starts working on your order, they will contact you by phone to discuss options and confirm your seating.

We encourage you to order swiftly to ensure you get the pick of the best seats – orders are processed in order of receipt. If you’re not available when we call, we will leave a message.

I am an existing subscriber and I want to change my seats, how does this work?

When renewing your subscription package you can submit a seat change request online, by phone, or via mail. Please note seat change request can only be accepted once a package has been renewed and paid.

Seating changes will begin in May. Changes are processed in order of receipt. Put your change request on your order form, or call Audience Services to start your change request. If you are subscribing online, you’ll be prompted to add details of any change requests during the renewal process. We will call you when we begin processing changes, after the deadline for Premium Series subscribers to renew their seats.

Can I exchange to see another performance?

Yes, subscribers can exchange dates to another performance free of charge. This is one of the most popular subscriber benefits.

  • Tickets for Program 1 – 4 performances are interchangeable within the same season. Subscribers can exchange into any other performance date, at any theater. This excludes Nutcracker.
  • Nutcracker tickets can be exchanged for another Nutcracker (i.e. Nutcracker tickets can’t be exchanged for tickets to another ballet and vice versa.)
  • Tickets are exchangeable within the same season only. (i.e. 2024/25 tickets can’t be exchanged for 2025/26 tickets.)
  • Requests must be received at least 48 hours prior to your scheduled performance or 48 hours prior to the new performance – whichever comes first.
  • Exchanges are not allowed after the performance date has passed.
  • If seats in the same price category are not available, we will do our best to upgrade you. A difference in ticket price may apply if the available seats are in a more expensive section of the auditorium. Sorry, there are no refunds for the difference in ticket price.
  • Audience Services will contact you with your options prior to confirming an exchange that requires a change in ticket price.

To exchange your ticket, please submit your request by:

  • Email to [email protected]
  • Call us at 305.929.7010 | Toll Free 877.929.7010, Monday – Friday | 12pm – 5pm, Friday – Sunday | CLOSED

How and when do I get my subscription tickets?

Subscriber tickets are mailed out, or you can select to pick them up at the theater. Mobile tickets are now available, as well. Tickets will be mailed out mid-September. (The first performance is in October.)

What is the Barre None Program?

You can consider donating the value of your tickets to MCB. Donations support our dancers, MCB School, our scholarship program, community outreach programs and much more. Check out our Barre None program for more information. Ticket donations are tax-deductible.

 

TICKETING AND OTHER USEFUL FAQ

I have tickets, but I need to change the date. Can I exchange to see another performance?

  • Subscribers can exchange dates to another performance free of charge. This is one of the most popular subscriber benefits. See details above.
  • Single ticket holders can exchange tickets for a $15 fee per ticket.
  • Tickets are exchangeable within the same season only. (i.e. 2024/25 tickets can’t be exchanged for 2025/26 tickets.)

Can I give my ticket to someone else if I can’t make it?

Yes. If you are picking tickets up at Will Call, please advise Audience Services in advance to avoid any confusion.

Can I cancel tickets? Can I get a refund?

Tickets are non-refundable, but if you are unable to attend a performance, you can:

  • Exchange into another performance (as per above)
  • Give your tickets to a friend (as per above)
  • You can consider donating the value of your tickets to MCB. Donations support our dancers, MCB School, our scholarship program, community outreach programs and much more. Ticket donations are tax-deductible.

How do I find out who is dancing?

Casting is announced the week before each program begins. We announce this on social media (Facebook, Instagram) channels and on our website, on the program pages. Digital programs are sent via email before each performance and are available in-venue via QR code.

Dress code – what do I wear?

There is no dress code for Miami City Ballet. Some people dress up, some come straight from work, others are more casual. A ‘smart casual’ approach will always be appropriate. It can be cool in the theater, so an extra layer is useful.

What if I miss a performance by accident?

Unfortunately, we cannot exchange tickets from a past performance. To help prevent ticket holders from accidentally missing performances, we send pre-performance reminders by email before your show. If you don’t receive these reminders, contact Audience Services and they can sign you up.

I have a personal or medical issue that means I can’t attend, what can I do?

Please contact Audience Services at [email protected] your reason/circumstances for supervisor review.

What is the duration of the performances?

An approximate duration and intermissions is published on the MCB website. We also include this in the pre-performance emails sent to ticket-holders about 2 days prior to performance. As a general indication, most performances are approximately 2 hours long.

I’ve lost my tickets, what do I do?

In most cases lost tickets can be replaced with a Lost Ticket Voucher (this is slightly different from a new ticket), but we will ask you to confirm the basic details of the booking to do this. Please contact us as soon as you realize you have mislaid your ticket’s.

At the theater – You may also visit MCB Audience Services at Will Call. With valid ID and/or Order Confirmation number, they can issue you a Lost Ticket Voucher.

What discounted ticket programs do you offer?

Student Rush – $25 tickets are available from about 1 month before each program. See our website for details.

The best way to ensure you are notified about discounts is to sign up to receive emails from Miami City Ballet. E-news subscribers receive discounts, competitions and other offers throughout the year.

What age children can attend the ballet?

Many children love seeing the ballet, and we encourage you to bring them! The Nutcracker is a family tradition for many people, and children will enjoy other works that Miami City Ballet presents.

As a general guide, we recommend children 4 and over will get the most out of the experience.

Do I need to purchase tickets for my baby?

Yes, every person no matter how old needs a ticket – please contact Audience Servivces for info about tickets for babies.

What are your terms and conditions for tickets?

All sales are subject to our Terms and Conditions available here.

Who are the authorized ticket sellers for Miami City Ballet?

Miami City Ballet is the main authorized ticket seller for our performances. Tickets for relevant MCB performances can also be purchased via our partner venues: Arsht Center, Broward Center and Kravis Center. Sometimes, MCB may make tickets available through a legitimate promotional website like Travelzoo.

If you purchase tickets from an unauthorized broker, seller or scalper (e.g. a re-sale website) you risk that these tickets are fake, void or have previously been cancelled and that you may be refused admission. Tickets purchased from an unauthorized third party cannot be replaced if lost or stolen. You will likely pay more than face value, MCB cannot contact you regarding time changes, cancellations or other important information, and you are possibly supporting fraudulent businesses.

Please be aware that unauthorized resale ticket sites sometimes come up at the top of search results and use confusing words and logos to make it seem like you are purchasing tickets from an official source. MCB is not responsible for tickets purchased through unauthorized third parties, and reserves the right to revoke tickets sold to or by a broker or unauthorized third party. If you are holding a revoked ticket, you will not be admitted and will not receive a refund. Please contact our Audience Relations team if you are unsure if a ticket seller is authorized.

I would like to write feedback about the performances, how do I contact MCB?

You are welcome to submit feedback any time. Email [email protected] or call us.

Still need help?

 

CONTACT US:

Audience Services
Contact our Audience Services team:
305.929.7010 Call or Text
877.929.7010 Toll Free
877.929.7001 Group Sales
[email protected]

Click here for Box Office hours.

 

MCB School
305.929.7007
[email protected]
Monday – Friday 9am – 5pm